Explore the Potential to Commercialize the National Mail Service

Project Updates as at 31 May, 2017

Status: Paused – Conceptualisation

  • The project has delivered a Strategic Assessment, which was approved by Cabinet on 17 May 2016.
  • Subsequent to the approval of the SA, a decision was made by Cabinet to pause the project, to be revisited once the resourcing requirements have been addressed.

Project Updates as at 30 November, 2016

Status: Conceptualisation

Following acceptance of the Strategic Assessment by Cabinet, a business case was proposed, to test the feasibility of options for incremental business growth identified, for example through the purchase and installation of IT and equipment to modernise the service, improve efficiency and productivity, reduce cost and improve the customer experience. This would include the following work streams:

  • Automated Sorting; and
  • Point of Sale (POS) System.

Other options would see the Service implement a number  of more strategic level improvements aimed at meeting the high level investment objectives, potentially in partnership with the private sector.  This would include ideas such as:

  • Development of e-commerce initiatives;
  • The importing and selling of online goods as a business supplier in our own right;
  • Exploration of untapped markets;
  • Collaboration with the Private Sector on an international scale;
  • Addressing of issues with current airline routes by way of better airline coverages; and
  • Parcel Post Expansion.

As agreed with Cabinet, this project has been paused at this stage, to be revisited once the significant resourcing requirements can be accommodated within the service.

Project Updates as at 25 May, 2016

Related EY Recommendations:

11.1 – Postal Services; Commercialize then Exit


Minister: Hon. Kurt Tibbetts

Project Sponsor: Mr. Alan Jones, Chief Officer

Overview (taken from Cabinet’s Project Future Programme Brief): This project will analyse the current and future markets in which the National Postal Service operates, forecast potential revenue and consider strategic responses, including the potential for partnering (“worksharing”) arrangements with related private sector providers. It will also explore the potential for extending mail services ‘ operations into related fields, consider options for revenue generation and the potential for reducing costs.

Status: This project is being progressed (a Strategic Assessment has been approved by Cabinet).

Ministry/Portfolio Update:

  • A Strategic Assessment has been approved, and preparations are underway to progress to the next stage, to develop an Outline Business Case.