Explore Potential to Improve Debt Collection

Project Updates as at 31 May, 2017

Status: Stepped down and removed from Project Future.

  • On 17 May 2017, Cabinet granted approval for the project to be stepped-down for delivery by HSA.
  • Project removed from Project Future.

Project Updates as at 30 November, 2016

Status: Conceptualisation

This project has resulted in the HSA issuing an RfP in September 2016 to find a private sector partner who can undertake the collection of recoverable outstanding debts and offer advice on how to improve collection processes to prevent the buildup of future debts. It is expected that a contract will be awarded in the first quarter of 2017.

Project Updates as at 25 May, 2016

Related EY Recommendations:

2.2 – HSA, improve processes to reduce bad debts going forward
2.3 – HSA, pass very old debts on to debt collection agency for recovery
13.1.9 – Outsourcing and employee mutuals, debt collection


The Premier and Minister: Hon. Alden McLaughlin

Project Sponsor: Ms. Jennifer Ahearn, Chief Officer

Overview (taken from Cabinet’s Project Future Programme Brief): There is a significant problem with recovery of debts on services provided by the HSA.  By the end of 2015/16 the provision for HSA bad debts is estimated to reach over $80m, having risen from $45m over a three-year period. This project is expected to redesign the process for HSA income/debt collection going forward to ensure it is effective in recovering money owed and that bad debts do not accumulate. It will design a process to review all outstanding HSA debt. It will also propose a programme of similar action for other parts of Government as necessary.

Status: A Strategic Assessment is being progressed. 

Ministry/Portfolio Update:

  • An early-stage draft has been submitted and feedback has been provided. The Chief Officer reports that access to relevant data has improved over the last two weeks and submission of the Strategic Assessment is now anticipated for June, 2016.