Explore Options to Improve the Efficiency and Effectiveness of Planning and Building Inspection

Project Updates as at 31 May, 2017

Status: Project Execution

  • This project has progressed to execution, based on the Strategic Assessment approved by Cabinet in August 2016.
  • The project is focused on the development and implementation of an electronic building control system that enables the electronic submission of permit requests and drawings, receives payment, and tracks the review of submissions and issues final certification.
  • A number of modules included in the Online Planning system have been implemented, including:
    • The Builders’ Board registration tool (launched February, 2017), and
    • The ability to apply for permits online, inclusive of submitting technical drawings electronically.

Next key milestone: Implementation of the remaining system enhancements (Estimated timeline: June 2017).

Estimated project completion date: July 2017.

Project Updates as at 30 November, 2016

Status: Project Execution

A Strategic Assessment looking at options to improve the efficiency and effectiveness of planning and building inspection (PSI03) has been approved by Cabinet and the key recommendations agreed for immediate implementation, utilising the additional resources allocated to the service in the 2016-17 budget. These improvements include the roll-out of an Online Planning System to include full electronic document management; improving processes and workflows; and better co-ordination between the planning department and other entities involved in development control. The result will be more efficient planning regulation and improvement in the quality, reliability and speed of the service for clients. The Online Planning System is expected to be completed for March 2017. One of the first deliverables is the Builders Board registration tool, which is on target to be released on December 11, 2016. Once these changes have been implemented and their impact assessed, further consideration may be given to the potential for more transformational change in the way the service is delivered.

Project Updates as at 25 May, 2016

Related EY Recommendations:

13.1.10 – Outsourcing and Employee Mutuals – Plan Examinations
13.1.12 – Outsourcing and Employee Mutuals – Building Inspections
36 – Incorporate Street Naming & Numbering into Central Planning Department


Minister: Hon. Kurt Tibbetts

Project Sponsor: Mr. Alan Jones, Chief Officer

Overview (taken from Cabinet’s Project Future Programme Brief): The efficiency and effectiveness of the work of planning and building inspection are crucial in supporting appropriate private sector investment, which itself stimulates vital economic growth.  This project will consider the scope for changes which reduce costs, improve efficiency and which deliver better, more timely services to customers .

Status: A Strategic Assessment is being progressed.

Ministry/Portfolio Update:

  • A Strategic Assessment was submitted and a quality review has been completed. It is now being finalised for approval.