Creation of an Office of the Ombudsman

Project Updates as at 31 May, 2017

Status: Project Execution

  • In preparation for the establishment of the new office, an OBC was developed and approved; a new Ombudsman Law and Amendments to a range of other legislation were approved in the LA.
  • Recruitment for the position of Ombudsman has commenced and interviews are scheduled for June 2017.

Next key Milestone: Completion of the Ombudsman recruitment process (revised estimated timeline: June 2017).

Estimated project completion date: September 2017 (revised).

Project Updates as at 30 November, 2016

Status: Detailed Project Planning

The implementation of this project is well underway.  The new service will deliver efficiencies in the activities of the existing public sector regulators – Complaints Commissioner and Information Commissioner – and enable the delivery of the new police complaints function at no net cost. The project also aims to improve services for customers. In the reporting period, significant progress has been made to progress the necessary legislative changes, including the drafting of a new Ombudsman Bill and a Police Public Complaints Bill, and amendments to the Complaints Commissioner Law. Minor Amendments have been proposed to the Freedom of Information Law. Drafting instructions for amendments to the Public Service Management Law and the Public Finance Management Law have also been submitted. Job descriptions for the new agency have been developed and submitted for evaluation. Recruitment for the Ombudsman, is now expected to take place after the new Ombudsman Bill has passed.

Project Updates as at 25 May, 2016

Relevant EY Recommendations:

40 – Sharing of administrative staff between the Complaints Commission, Information Commissioner’s Office and Auditor General


Deputy Governor:  Hon. Franz Manderson

Project Sponsor: Mrs. Gloria McField-Nixon, Chief Officer

Overview (taken from Cabinet’s Project Future Programme Brief): This project will deliver a new office that combines the Office of the Complaints Commissioner and the Information Commissioner’s Office. The independent office will also expand its remit to offer for the first time, independent investigations into public complaints against the police.  In the future, additional responsibilities may be added under forthcoming data protection and whistle blower legislation.

Status: In Project Planning (an Outline Business Case has been approved by Cabinet).

Ministry/Portfolio Update:

  • An Outline Business Case has been approved by Cabinet. The merger proposes to enhance service delivery and good governance mechanisms. It will avoid Government spending $661,000 to set up a separate Police Complaints Authority.  It will also save approximately $205,000 from the merger of Information Commissioner’s Office/Office of the Complaint’s Commissioner.
  • A target completion date has been set for December 2016.