Improving Customer Service

Project Updates as at 25 May, 2016

Relevant EY Recommendations:

None

PROJECTS ASSIGNED TO: PORTFOLIO OF THE CIVIL SERVICE (PoCS)

Deputy Governor:  Hon. Franz Manderson

Project Sponsor: Mrs. Gloria McField-Nixon, Chief Officer

Overview (taken from Cabinet’s Project Future Programme Brief): This project aims to explore options for a comprehensive programme to improve customer service within the Cayman Islands Civil Service.

Status: This project has been removed from the Project Future programme.

Ministry/Portfolio Update:

  • This project has been approved to move from the Project Future programme, to be taken forward as one of five key areas of focus under the new 5-year Strategic Plan for the Civil Service running 2016 to 2021.