Communications Review

Project Updates as at 31 August, 2017

  • This project aimed to provide a single, clear and consistent structure for public sector communication.
  • The project has partially achieved the interim target outcomes; however, the Transformational Leadership Team granted approval, in June 2017 for the project to be closed at this stage and for the remaining deliverables to be transferred and carried forward carried forward as a part of the Civil Service Strategic Plan.
  • The project focused on internal communications and has resulted in:
  • the launch of an improved intranet,
  • successful recruitment of a Chief Internal Communications Officer, and
  • ongoing communications training.

The closure report has not yet been completed.

 

Project Updates as at 31, May 2017

  • Progress to date has focused on internal communications. Some key achievements include the launch of an improved intranet, successful recruitment of a Chief Internal Communications Officer, and ongoing communications training.
  • The Transformational Leadership Team has granted approval for the project to be closed at this stage and for a transfer of the remaining deliverables to be carried forward as a part of the Civil Service Strategic Plan. Once the Project Closure report had been finalised, the project will be categorised as closed.

Next key milestone: Completion of the Project Closure report and formal closure of the project.

Estimated project completion date: June 2017.

 

Project Updates as at 30 November, 2016

Following last year’s review of our communications by a group from the UK Government Communications Service, the Cabinet Office has continued to work on implementing the report’s recommendations, with a focus on improving internal communications. During the reporting period, two (2) secondments involving Heads of Internal Communications for the UK Cabinet Office and the FCO have been completed, provided at no cost to CIG by the UK Government, aimed at providing training, development and capacity building for the Civil Service. Through this arrangement, a more strategic approach to internal communications has been implemented and a new Government Hub as the primary channel for internal communications has been launched. Internal Communications Training has been delivered for GIS and other Civil Servants and recruitment is underway for two key Senior Internal Communications posts.

 

Relevant EY Recommendations:
29 – GIS to be devolved into the Ministries with a lean central functionality
12.1 – Sell Radio Cayman

Currently communications activities are split between activities carried out centrally by the Government Information Service and various activities that take place within some (but not all) Ministries or other entities. GIS includes the CIGTV channel. Radio Cayman is a separate department.

Communication activity tends to be ad hoc across government as there is no single, clear and consistent structure for public sector communications. GIS lacks an overarching set of business objectives and particular campaigns tend to lack clear outcomes. Few communications activities are evaluated and little learning therefore takes place.

This project will explore potential options to improve Government Communication activities. The Government has sponsored a communications capability review undertaken by the UK Government Communications Service. The outcome of that review is guiding the creation and implementation of necessary changes. That includes consideration of the future of the key public service communication channels and resources. However, the EY recommended option to sell Radio Cayman is out of scope because of its strategic importance as an effective community communication channel, especially in time of national emergency.

Current Status: In Business Case development