Implementing E- Government

Project Updates as at 31 May, 2017

Status: Project Execution

  • The first tranche of e-Government projects were implemented by May 2017:
    • Police Clearance Certificate application with online payment capability (note: in first 30 days post launch, 23.6% of all applications were completed on-line, resulting in 713 visits to the office by customers being eliminated).
    • Central web portal for e-services offered by the Cayman Islands.
    • Shared payment platform for e-services.
  • Initial development of Online Trade and Business License requests has been completed and testing commenced. However, the project was placed on hold at the request of the CO, pending a full review of DCI’s internal business process.
  • Planning for the future phases is 90% complete, but completion was delayed due to a shift to resolve other urgent CIG IT issues. Post Elections, the plans will now need to be revisited and the proposed outcomes reconfirmed or amended as necessary with the new Minister/Cabinet.
  • The initial project completion date of December 2017 will not be met. A new date of mid- 2018 is proposed, to be confirmed once any changes in priorities are agreed.

Next key milestones: Completion of services for Trade and Business to perform grant submission, renewals and payments online (Estimated completion date: end of September 2017).

Estimated project completion date: Mid-2018 (to be confirmed).

Project Updates as at 30 November, 2016

Status: Detailed Project Planning

As part of Project Future, the Government’s strategy for implementing E-Government (ABO15) will position it to be a leader in the digital realm, potentially the first offshore financial centre to implement the gold standard in secure e-government services based on the Estonian Model.  It will provide a mechanism to significantly reduce the reputational risk Cayman carries today due to the reliance on single-factor authentication for identify verification and online services for both the public and private sector.  It will also create a foundation for more efficient provision of services from Government that will reduce the costs to provide services and improve customer experience with the ability to offer cross departmental services where customers can have a “one stop shop” experience.

An Outline Business Case has been approved by the E-Government Steering Committee and the Detailed Project Planning is almost complete.

The pilot project will develop enabling infrastructure that will be expanded to cover all government entities and new high-demand services (to be announced shortly). In parallel with the wider E-Government implementation, the E-Government team has been moving ahead with particular initiatives, including:

  • a project to automate the process and to make available online Tax Exempt Certificates is nearing completion. These certificates generate about $10 million dollars per year in revenue. The new process will also free up considerable staff time to focus on other areas.
  • working with the Department of Commerce & Investment and Deloitte to conduct a business process review and reengineering exercise in preparation for digitising processes.
  • working with the Department of Planning and Deloitte on an online system for the Department, which is currently under development.

Project Updates as at 25 May, 2016

Relevant EY Recommendations:



The Premier: Hon. Alden McLaughlin

Project Sponsor: Mr. Samuel Rose, Cabinet Secretary

Overview (taken from Cabinet’s Project Future Programme Brief): This initiative is about the development and implementation of an overarching E-Government strategy for the Cayman Islands that will improve the customer experience, reduce costs and improve the perception and competitiveness of the jurisdiction.

Status: An Outline Business Case is being progressed.   

Ministry/Portfolio Update:

  • An Outline Business Case has been quality reviewed, finalised and submitted for approval.